Effective from: October 19, 2024
Last updated: March 7, 2025
Cool Accounts ApS (CVR number: 37946796, Address: Kongelundsvej 44. st. tv., Copenhagen, Denmark) is committed to protecting personal data. The following privacy policy helps you understand what data we collect, how we use it, and how we protect the data of our users, including website visitors, users, and newsletter subscribers.
What Personal Data Do We Process?
Personal data refers to any information that can identify a specific individual. The personal data we process falls into the following categories:
Basic identifying information: such as name, email address, phone number, demographic details.
Danish Personal Identification Number (CPR): If necessary for providing our services, such as for certain administrative or financial processes, we may process your Danish Personal Identification Number (CPR).
Danish Business Registration Number (CVR): If you use our services on behalf of a business, we may process your Danish Business Registration Number (CVR).
Financial data: such as billing-related information.
Marketing-related data: such as newsletter open statistics, click behavior, email marketing data.
Data provided through contact forms: such as name, email address, and message content.
Appointment booking data: such as name, email address, booked time, and related messages.
Website usage and technical data: such as IP address, cookie information, website activity (visit statistics, clicks).
Our website uses various services from Cloudflare, including DNS management, caching, web application firewall (WAF), and Turnstile CAPTCHA solutions. During the operation of these services, Cloudflare may process data such as IP addresses and browser information. In some cases, this data may be stored on servers outside the European Union. Data processing is conducted under the EU-approved Standard Contractual Clauses (SCCs) and Cloudflare’s data protection agreement.
Additionally, our website uses Hotjar to improve user experience. Hotjar allows us to analyze how visitors interact with our site, such as which elements they click on, how much time they spend on a specific page, and how they scroll. Hotjar may collect data such as anonymized IP addresses, device and browser data (e.g., screen resolution, operating system), and user interactions on the website (e.g., clicks, scrolls). Hotjar does not record input field content or identify individuals. Hotjar’s data processing is conducted under the EU-approved Standard Contractual Clauses (SCCs). Users can opt out of Hotjar data collection at any time via the following link: https://www.hotjar.com/legal/compliance/opt-out.
How Do We Collect Your Personal Data?
Most of the personal data we process is obtained directly from you when you contact us, use our services, or subscribe to our newsletter.
For our business clients, we may also collect publicly available information to better understand them and the industries in which they operate.
When interacting with our website, we use cookies and other tracking technologies to optimize the user experience.
For more details, please read our cookie policy by clicking on the black icon on the bottom left corner of the screen.
What Are the Purposes of Processing Your Data?
We process your personal data for the following purposes:
Service provision: We use the data you provide to deliver our services, such as responding to inquiries and processing appointment bookings.
Communication: We respond to your inquiries or messages based on the information provided via the contact form.
Appointment scheduling: We use the data provided in the appointment booking system to manage and coordinate bookings.
Support: We use your data to provide support and answer any service-related questions. This may include handling support requests received via email, phone, or other channels.
User experience improvement: We analyze website activity to enhance and optimize the user experience.
Marketing and newsletters: We may use your email address and other contact details to send newsletters and promotional offers. Our newsletters may contain information about our products and services, promotions, and other marketing content.
We will only use your email address and other contact details for newsletters and promotional offers if you have explicitly consented. You can withdraw your consent and unsubscribe from newsletters at any time via the unsubscribe link in our emails.
What Are the Legal Bases for Data Processing?
We process your personal data based on the following legal grounds:
Consent: When you subscribe to our newsletter or marketing materials, we process your data based on your consent. You may withdraw this consent at any time.
Legitimate interest: When you contact us via phone, email, contact form, or book an appointment, we process your data based on legitimate interest to handle your request. This includes providing information, presenting our services, and coordinating appointments.
Contract performance: If a contract is established between us (e.g., when you use our services), we process your data to fulfill the contract.
Legal obligation: We may process your data to comply with applicable legal requirements (e.g., tax or accounting obligations).
Who Do We Share Your Data With?
Your personal data may be processed by third-party data processors with whom we have entered into appropriate data processing agreements to ensure data protection. You can find the list of our data processors here: accounts.cool/en/our-data-processors/
Nem adjuk ki személyes adataidat harmadik félnek, kivéve az alábbi esetekben:
Data processors: We may share data with our processing partners who assist in providing our services.
Legal obligations: If required by law, we may disclose data to authorities.
When data processors are located outside the EU, Cool Accounts ApS ensures the legal basis for such international data transfers through EU-approved Standard Contractual Clauses (SCCs) or other valid legal grounds.
How Long Do We Retain Your Data?
We retain your data as long as necessary to provide our services or fulfill legal obligations. For marketing purposes, we process your data until you withdraw your consent.
What Are Your Rights?
You have the right to:
Request access: You can request information about the data we process about you.
Request correction: You can ask us to correct inaccurate data.
Request deletion: You can request the deletion of your personal data when processing is no longer necessary.
Restrict processing: You can request restrictions on data processing under certain conditions.
Object: You can object to the processing of your data for marketing purposes.
Data portability: You can request a copy of your provided data in a structured, machine-readable format.
ou can exercise these rights by contacting us at [email protected].
If you have concerns about how we handle your data, you have the right to file a complaint with the Danish Data Protection Authority:
Datatilsynet Carl Jacobsens Vej 35 2500 Valby Tel: +45 33 19 32 00 Email: [email protected]
Do We Use Cookies?
Our website uses cookies to optimize our marketing activities, improve user experience, and analyze visitor behavior. You can find more information by clicking the icon in the bottom left corner of the screen.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy from time to time. Changes will be published on our website and take effect upon publication.
Contact
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at [email protected].
